National Grid launches mobile site

(WWLP) - Ever wonder how power outage and storm information can be accessed if you're experiencing a service outage? National Grid has gone mobile and is putting this important information in the palm of your hand.

Customers that access nationalgrid.com on their mobile devices can now stay connected about service interruptions and learn safety information through the new site. Once on the mobile site, customers will be able to view outage maps, report an outage, check the status of an outage, and view restoration information by area.

The mobile site also features a section with important storm safety tips and frequently asked questions along with contact information for National Grid's customer service team.

"When an outage occurs, customers may not have access to their desktop computers or landline phones, making cell phones and other mobile devices one of only a few ways they can stay informed about service restoration," said Marcy Reed, president, National Grid, MA. "We live in a real-time world which means we need to provide real-time information. We are committed to delivering innovative solutions and benefits for customers and will continue to look for new ways in which technology can drive enhanced communication tools."

The outage maps featured on the mobile website are compatible with the latest version of Microsoft Bing Maps and the website offers direct mobile support for iPhone, iPad, Android and Windows based phones that have IE9 browsers and up. It is recommended that customers with phones that are not within these categories continue to view our regular website.

Future plans for National Grid's mobile website include adding features such as bill payment and meter reading submission capabilities.