WASHINGTON (CNN) - Amid the government shutdown, the online health insurance exchanges are open for business.
The White House said there would be glitches with the Affordable Care Act roll-out, but some experts question the severity.
Luke Chung operates a database company in northern Virginia. He's an expert on heavily-trafficked websites, but even he is frustrated navigating 'healthcare.gov.'
Since the Obamacare rollout last week, Chung's been trying only to get quotes on prices, not even to enroll.
Error messages, slow connections, getting booted out of the system, and other problems have exasperated hundreds of thousands of uninsured who've tried to log-on.
Now we're hearing the Obama Administration was warned well before the rollout that the online exchange had big problems.
One Democratic ally of the administration, Congressman Robert Andrews, says he spoke to the White House, months before the unveiling.
"I discussed with White House people things they already knew, which is that an undertaking of this size is going to be very complex," said Andrews.
Andrews believes the White House was on top of the situation. Robert Laszewski, a health-care consultant, disagrees.
Robert says many of his clients, major insurers, had contentious meetings with the administration ahead of the rollout. "Insurance executives have been warning the administration bluntly that this whole system is not ready for primetime. It wasn't going to be ready on October 1st to appropriately enroll people."
However, he says the White House ignored them. "The administration didn't seem to understand the seriousness of it. They were blasé about it. They continued to assure the industry that there weren't going to be any problems."
Laszewski says, that they were not about to delay the rollout.
The White House insists, it listened to insurers, and knew about the problems. "Everyone was aware, and we told you that there would be glitches."
What they're not telling us is exactly how many people have enrolled. They say they don't know the precise numbers.
Luke Chung says, "The data exists. This system I would hope has a database inside it that would be able to tell you everybody who's enrolled, much less the number of people who are enrolled."
White House officials say it's more complicated than that. They say they have to collect those numbers from several different sources and make sure the numbers are accurate.
The White House plans to release enrollment numbers and website data once a month.