WINDSOR LOCKS, Conn. (WWLP) – The Christmas weekend is over, but due to severe weather in parts of the country, the travel chaos remains.
Severe winter weather struck parts of the country bringing with it a travel nightmare just in time for Christmas.
“Got an extra night in Denver by accident, but it worked out,” said Cristian Woodford of Idaho.
Others, like Katherine Favro from Great Barrington were not as lucky, “The 23rd.. and it is now the 27th of December.” Katherine drove to Bradley International Airport on Friday to catch a flight and surprise her parents.
“I got a big red bow, I had a neighbor of theirs that was going to pick me up from the airport and I was going to ring their doorbell be their Christmas present,” said Katherine. The plan was quickly de-railed when her Southwest flight was cancelled.
Due to on going car troubles, she decided the safest bet was to spend the night at a nearby hotel and catch the next flight early the next day, Christmas Eve. However, again it was cancelled and her situation repeated over and over.
“Twelve trips back and forth to the airport because every morning I’d get to my flight and it would be cancelled again. And there was not any advanced notice this whole time,” said Katherine.
As of Tuesday morning, all visible Southwest flights in and out of Bradley were cancelled, a total of eight flights. Katherine said she spent days trying to get answers, “I was on hold for two days. I’d be on for at least two to three hours before they disconnected me and I’d have to start all over again, so I never spoke to a live person on the telephone.”
She’s not alone, as of Monday 60 percent of Southwest flights across the country had been cancelled. The airline released a statement, calling the situation ‘unacceptable’ and offering ‘heartfelt apologies.’ A true disappointment for travelers like Katherine, alone in an airport on Christmas.