Congressman Neal discusses customer service at Social Security office in Springfield

SPRINGFIELD, Mass. (WWLP) – Congressman Richard Neal was in Springfield Friday visiting the Social Security Administration Office to get an up-close look at their operations there.

Congressman Neal met with acting Social Security Administration Commissioner Kilolo Kijakazi to discuss how the administration strives to provide the best customer service, the challenges that hinder their services, and ways to address those challenges.

He took a moment to praise his colleagues in the legislature and President Biden for their strong stance on funding the program which provides an essential paycheck to millions of Americans. The recently passed budget bill does not include any cuts to social security or Medicare.

Neal also took time to talk about the debt ceiling negotiations and their success. 22News asked him about how the spending caps may affect programs in the future. He said all of President Bidens’ major legislative packages like the infrastructure bill and the chips act won’t be affected and there likely will be another showdown over military spending next year.

The Social Security Administration Field Office in Springfield is located at 70 Bond Street and is open Monday through Friday from 9:00 a.m. – 4:00 p.m.

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