Technical glitch caused thousands of drivers to receive false notices from RMV

Franklin County

 A computer glitch is being blamed for thousands of drivers receiving snail-mail notifications that their license would be suspended for unpaid fees. 

The RMV said their new ATLAS software system sent the letters out by mistake. Some people received more than one letter. Others were thankful they got none. 

“I’m actually in driving school right now,” said Wyatt Bandypage of Charlemont. “I don’t even have a license, so if I got a thing saying I got my license suspended or my permit suspended I would definitely be confused and wouldn’t know whats going on.” 

People who received letters in Franklin County went to the Greenfield RMV Friday looking for answers. 22News was not allowed to shoot video inside the Greenfield RMV, but people who were in there said this RMV glitch issue is causing even longer wait times. 

“I’ve seen a lot of people in here, said Adam Rice of Amherst. “For the past couple years I’ve been coming here I register a lot of cars I’ve never waited more 25 minutes, but this is the first time I’ve seen a full parking lot at the Greenfield RMV.”

MassDOT spokeswoman Jacquelyn Goddard told 22News the glitch was fixed and the RMV sent out correction letters to people who received the notices.

No one who received the letters had their licenses suspended.

Goddard said you can call the RMV if you have any concerns or questions on the glitch. 

Copyright 2021 Nexstar Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.

Only on WWLP.com | Digital First

More Digital First

Trending Stories

Donate Today