Changes made to Longmeadow 911 dispatch system

Hampden County

If you live in Longmeadow, it’ll soon be easier to report emergencies when you call 911.

A new program called Wireless Direct gives 911 callers direct access to police departments. 

In the event of an emergency, every second counts and this new system allows emergency responders quicker response time. 

Its been nearly a week since the Longmeadow Police Department implemented the emergency response program Wireless Direct. 

The new program is designed to save 911 callers vital time, that could save a life. 

Instead of your call being answered by the nearest State Police barracks, and then transferred to your nearest police departments. The call will go directly to the Longmeadow Police Department. 

“Because in an emergency situation, seconds count and having to repeat something to two people, takes a lot of time,” said Carrie Wescott, Longmeadow 911 dispatcher. 

The Longmeadow Police Department made a request with the state to have their 911 calls come directly to them. 

Thursday, Longmeadow’s dispatch center was upgraded by the state, at no charge. 

Out of the 351 communities throughout Massachusetts, 285 have the Wireless Direct program. 

22News tried testing the new system out on our cellphone, but our call went to the Northampton State Police barracks. 

Longmeadow Town Manager Stephan Crane told 22News, Chicopee and Longmeadow are looking to cut cost by regionalizing their 911 calls in 2019 in a program called WESTCOMM, which stands for Western Massachusetts Emergency Communications Center.

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