Dialing 911 in Chicopee could fail if you use a Charter phone line

Hampden County
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CHICOPEE, Mass. (WWLP) – An equipment failure might cause communication issues for people who dial 911 from a Charter Communications phone line.

Chicopee Police said on Thursday, they received notification that there could be issues for people trying to call 911 from a Charter phone line nationwide and it may affect the area. There is no timeframe.

Charter Communications spokeswoman Lara Pritchard told 22News the phone issue “was impacting Spectrum small to medium business customers.” Full statement below:

Our engineers are working to resolve a hardware issue affecting voice services for some small and medium business clients. Service has returned for the vast majority of affected clients, and we hope to completely restore service soon. We apologize for any inconvenience to our clients. 

If you have a Charter phone line in your home or business and dialing 911 fails, please call (413) 594-1700 or dial 911 from a cell phone.

Chicopee Police say they will notify the public once they receive an update from Charter.

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