One person went to the hospital after a disturbance at a towing company in Springfield this week.
Springfield Police spokesman Ryan Walsh said the incident involved customers and staff members which ended with one customer in the hospital.
One tow company told 22News that tensions can run high, especially during parking bans in the snowy season.
A series of snowstorms just a few days apart meant several parking bans in a short period of time. If your car is still on the street, it could cost you hundreds of dollars to get it back from the towing company.
Joel Keefe, owner of Aaron’s 24/7 towing in Easthampton said it’s not uncommon for exchanges to escalate.
“Nobody wants to lose their car, nobody wants to take the fee out of their pocket, so it happens quite often,” Keefe told 22News.
Keefe said hostility isn’t uncommon, but in extreme cases, things can get physical.
“I’m lucky I’m a larger fellow, some of my employees are smaller, they try,” said Keefe.
Keefe said drivers and customers need to keep in mind that a car isn’t worth losing your cool.
“Usually, don’t have too many bad situations because we keep it in mind that the car is not worth the trouble,” Keefe explained. “We record everything in our trucks. And then if we have a problem, authorities can look at that tape. Just be very civil with them. Nine times out of ten you can talk somebody down no problem.”
Springfield Police said no one had been charged in Thursday’s incident, but police were still looking into what led up to the altercation.