MGM Resorts is considering expanding its use of automated technology, that is already being used at their casino in Springfield.
MGM Springfield has been using automated bartender machines to make it easier on its employees and increase efficiency. They said they are open to using more of the automated technology in the future.
The alcohol you purchase at MGM Springfield may be made by a machine. The casino has been using automated beverage systems to pour alcoholic beverages since it opened.
Now, MGM is considering using more of this new technology at its larger casino in Las Vegas.
“Why not we don’t have a real choice about it,” said Dennis Langrin of Springfield. “That’s the way things are going driverless cars. The future is here and you can’t turn it back.”
MGM’s automated beverage system measures out an exact amount of liquor, to prevent overpouring.
MGM said the machines are mainly used by servers who work around the gambling tables.
MGM declined our request to shoot video of the automated bartender machines, but they want you and its employees to know that there are no plans to replace casino employees with automated technology at this time.
MGM’s Brian Ahearn sent 22News a statement saying technology enhances customer satisfaction by reducing wait time and helps their employees deliver a better guest experience.
MGM Resorts recently announced a plan that includes the possibility of cutting some of the workforce in 2020, to get back more than $100 million in revenue.
Ahearn said none of the labor cuts would be because of new technology.