Springfield joins Uber’s new emergency assistance feature

Hampden County

Springfield’s 911 system partners with new companies to better pinpoint your location in an emergency. 

Starting this week, Springfield emergency communications will start receiving enhanced location coordinates through the Rave Mobile Safety system.

Springfield will also become the first city in Massachusetts to enter into an agreement with Uber, where passengers can hit the app’s 911 assistance feature to send the emergency call center a person location, as well as the type of car they’re in and the license plate number. 

“I think that’s a good idea, people will be able to be found if need be,” Robert Moore told 22News. “There are a lot of people in the city, especially with the casino opening now. I think it’d be good.”

Springfield residents can also create a free profile through Smart 911 to automatically share certain information with the call center if you dial 911.

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