Springfield mobile 911 calls will now be routed directly to dispatch in the city

Hampden County

Springfield has launched a new 911 phone system making it easier to speak directly with dispatchers in city during emergency calls.

Mayor Sarno and Jeremy DeMar, the Director of Springfield Emergency Communications announced this agreement with the State 911 Department on Tuesday.

Through this new system.. phase II wireless calls to 911 made within the city on a cell phone, will now be directly routed to Springfield Emergency Communications. 

“Phase II” wireless calls provide more detailed  information of the 911 caller, like the approximate coordinates of their location. 

DeMar told 22News, before this agreement, all cellular calls to 911 within Springfield were routed to State Police in Northampton.

911 callers would then be asked for the location of their emergency. Once informed they would be transferred to Springfield’s 911 Center. 

“The quicker the dispatch center can get that information out to our Springfield Police Officers, the quicker they’ll be out on the streets and be able to help people,”

The new enhancement to the 9-1-1 system will also allow the Springfield Fire Department to respond more effectively to emergencies.

DeMar told 22News “Phase I” wireless calls, which provide a call back number and cell tower location,  will continue going through Northampton Control for the time being.

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