TD Bank branch on State Street in Springfield to remain open

Hampden County

SPRINGFIELD, Mass. (WWLP) – The TD Bank on State Street, across from American International College, had been set to close by mid-February.

Community leaders, including State Representative Bud Williams, brought the closing of the bank to Congressman Richard Neals’ attention. After discussions with the bank’s CEO, Neal announced TD Bank’s Mason Square branch will stay open all day on Mondays and Fridays.

TD Bank sent 22News the statement below:

“We are notifying our customers that the TD Bank store at 958 State Street in Springfield will remain open after January 31. It is important to TD Bank that we provide to our customers a variety of convenient options to serve their banking needs. Our State Street customers have the option of using any of our seven TD Bank stores in Springfield, including three that are less than two miles from the State Street store. In addition, we know that more than half of TD customers that have deposit accounts at our State Street store currently access their accounts through digital banking, including our convenient online and mobile banking platforms. The State Street store will continue to provide 24-hour access to its on-site ATM, which customers can use for deposits, withdrawals and other transactions. We reached this decision based on feedback from the community.  As part of our normal business practices, we regularly evaluate the viability of existing TD Bank stores and new locations. We will continue this practice for all of our stores, including our Springfield locations.”

TD Bank

“I love it, good,” Pamela Ferguson told 22News. “I live right off Wilbraham Road, so this is good news.”

Claudia Byrd told 22News “I feel great, I do, thank you,” she said. “Thank you, Richard Neal.”

Congressman Neal notified 22News of a series of discussions with the bank’s president and CEO, leading to the two-day-per-week compromise.

“After listening to the concerns of community leaders, I am pleased to announce the TD Bank on State Street will not be closing its doors permanently. The residents of Mason Square will continue to have a full-service TD Bank branch with an ATM in their neighborhood, but with new hours of operation. When local elected officials asked for my assistance last year, I agreed to contact TB Bank and discuss how we could keep the Mason Square branch viable. I personally spoke with the TD Bank CEO and urged him to reconsider his decision to close the bank. After a series of conversations, I believe we have found a reasonable path forward. After 40 years of providing financial services in the same location, the bank will remain open,” said Congressman Neal.

Congressman Richard E. Neal

Residents and store owners like Monte Montgomery described the likely impact of the bank had closed its doors for good.

“Devastating. I can tell you just like that,” Montgomery said. “Because we’ve been here for so long, we’ve always had a bank in the community. And all the senior citizens would have no place to go.”

Springfield Mayor Domenic Sarno said he was pleased with TD Bank’s reconsideration to keep the Mason Square branch open. He stated:

I want to thank Congressman Neal and especially Regional Vice President Frank Crinella, a Springfield native, who I have worked closely with behind the scenes to facilitate a plausible solution to continue full banking services for our Mason Square residents and businesses. Also, in my discussions with TD Bank officials, they have assured me that they will continue their philanthropic efforts for the betterment of our Springfield community.

Springfield Mayor Domenic Sarno

The TD Bank branch on State Street will re-open on Monday, continuing service to the Mason Square neighborhood that goes back 40 years. It will open Mondays and Fridays, from 8 a.m. to 6 p.m. each day.

The bank will be closed over the weekend, the new changes take effect on Monday. Feb. 3, 2020.

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