VA opens one-stop customer care suite at Leeds facility

Hampshire County

LEEDS, Mass. (WWLP) – The VA Central Western Mass has opened a new, one-stop Customer Care Suite at the VA facility in Leeds that will offer multiple services for veterans in one location.

The Associate Director of Operations said this is a 2.8 million investment in convenience and business services for veterans here in Leeds, gutting the suite on the nearly 100-year old campus, modernizing and making it more accessible.

The services provided are Agent Cashier; Patient Funds; DAV/VFW/Legal Services; Enrollment; Release of Information; office spaces for the Consolidated Patient Account Center, Billing, and Patient Representatives; Patient Services; and My HealtheVet. There will also be a reception and waiting area.

“This is all patient experience. And when you look at patient experience services, they all interchange,” said Lynne Foley, Supervisor of Patient Services.

“We have $150 million worth of construction going on on this campus. Every space is going to be touched in the next four year,” said Andrew McMahon, Associate Director of Operation at VA Central Western Mass.

Construction began over a year ago and was delayed due to the COVID-19 pandemic. The 2,800-sqaure foot space was renovated at a cost of $1.35-million and is located on the basement level of the Liberty Building next to the canteen.

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