BOSTON, Mass. (WWLP) – Settlement agreements have been reached with two nursing homes in Agawam to resolve allegations of patient neglect, insufficient staff training, and inadequate care for vulnerable residents, Attorney General Maura Healey announced Tuesday.

The Medicaid Fraud Division of the Attorney General’s Office recovered nearly $90,000, commitments to compliance programs, and staff training at Heritage Hall North and Heritage Hall West in Agawam.

“Residents of long-term care facilities across Massachusetts and their families deserve to feel confident that every resident will be cared for and protected,” said AG Healey. “We took action against these facilities to ensure that nursing home residents are provided the best possible care, and to secure the safety and training protocols needed to avoid preventable harm.”

Heritage Hall North

The agreement includes $55,175 to resolve the following allegations:

  • Failure to comply with long-term care regulations requiring facilities to train staff and maintain a program of preventative skincare
  • Failure to comply with long-term care regulations and provide quality care to residents
  • Committed the wanton or reckless neglect of a resident during her post-surgery rehabilitation, resulting in medically avoidable pressure injuries

The facility agrees to a three-year compliance program to train staff on preventative skincare, as well as self-audits and certifications of compliance.

Heritage Hall West

The agreement includes $33,725 to resolve the following allegations:

  • Failure to conduct any Code Blue (patient medical emergency) training between May 13, 2016, and July 10, 2019
  • Failure to adequately conduct mock automated external defibrillator (AED) drills for its nursing staff from September 16, 2016, through July 10, 2019

The facility agrees to a three-year compliance program that which staff will receive mock code training annually, as well as self-audits and certifications of compliance.

Eirko Umana, Administrator for Genesis Healthcare told 22News that “Heritage Hall North and West are in compliance by the Department of Public Health, which was reaffirmed during our last annual surveys.  That said, we remain fully committed to providing high-quality healthcare Massachusetts residents need and deserve.”