WAREHAM, Mass. (AP) — A customer who complained about the service at a Wendy’s in Wareham says a manager responded that the chain has struggled to find qualified candidates.
A district manager for the chain blamed the difficulty on the fact that many of the candidates are recovering addicts.
That came in a response to customer Matthew Rose who emailed the chain’s corporate offices after a couple of bad experiences. He said a district manager emailed him back, writing that while it wasn’t an excuse for poor service, the Massachusetts town “has little to no talent pool to hire from.”
The manager continued that the restaurant was constantly interviewing candidates but “most are recovering addicts.”
Rose said the response was offensive.
Wendy’s says the email doesn’t reflect the company’s values or hiring practices and promised to address the matter.