Western Massachusetts residents frustrated about delays in receiving handicap placards

Massachusetts

More than a dozen western Massachusetts legislators sent a letter to the Department of Transportation, saying the needs of handicapped individuals in their districts are being neglected.

Western Massachusetts lawmakers say they’ve received a high number of complaints about delays in receiving handicap placards.

Fourteen legislators wrote to Transportation Secretary Stephanie Pollack, saying residents in their districts have unequal access to the state’s resources.

This isn’t the first time western Mass legislators have approached Pollack, back in 2016 they attempted to address these issues, but nearly two years later nothing has been done to expedite the process. 

MassDOT spokesperson Jacque Goddard sent 22News this statement:

The Registry of Motor Vehicles is dedicated to providing support and services for all customers and has a system in place to expedite the issuance of disability placards from the Registry’s Medical Affairs Division. The Registry is pleased to have recently made progress to reduce the backlog of disability placard applications over the past several months to better serve customers statewide.

The RMV said that most customers are currently receiving placards within a week of sending their applications to the Registry.

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