You can now text 911 in Massachusetts


SPRINGFIELD, Mass. (WWLP) – Call if you can, text if you can’t– Massachusetts residents can now text 911 in an emergency.

The Text-to-911 service was deployed across the state on December 14.

According to the Massachusetts State 911 Department, residents should make every effort to include the following information in the text message:

  • what is happening (nature of incident)
  • location (town name, address, landmarks, cross streets, nearby businesses, floor, room or suite numbers)

The State 911 Department recommends only using Text-to-911 in an emergency when you are unable to make a phone call.

When using Text-to-911, you’re asked to avoid sending:

  • photos, videos, and emojis
  • a message to more than one recipient (group message)
  • messages exceeding 160 characters (messages could get broken up)

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