More than 20,000 Comcast customers in Massachusetts to receive refunds

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FILE – This Feb. 11, 2011, file photo, shows the Comcast logo on one of the company’s vehicles, in Pittsburgh. Comcast plans to sell some cable systems to competitor Charter Communications Inc., to help Comcast’s acquisition of Time Warner Cable clear regulatory hurdles, the company announced Monday, April 28, 2014. (AP Photo/Gene J. Puskar, File)

If you’re a Comcast customer, you could soon be getting a check in the mail.

According to Attorney General Maura Healey’s Office, Comcast will pay $700,000 in refunds and cancel debts for more than 20,000 customers, after they agreed to settle allegations of deceptive advertising.

Healey said Comcast failed to tell customers how much they’d be paying for monthly long-term cable contracts. They also allegedly failed to tell customers that they could increase the monthly price of certain fees at any point in time.

The AG’s office accused Comcast of giving customers inaccurate and misleading information about the price of long term contracts, then leaving them stuck in agreements they could not afford. 

Some of the customers were reportedly charged up to $240 in early termination fees to cancel long-term contracts, or downgrade to a more affordable monthly package.

 Attorney General Maura Healey issued the following statement on Tuesday:


“Comcast stuck too many Massachusetts customers with lengthy, expensive contracts that left many in debt and others with damaged credit. Customers have a right to clear information about the products and services they buy. This settlement should encourage the entire cable and telecommunications industry to take a close look at their advertisements and make sure customers are getting a fair offer.” 

According to Healey’s office, Comcast will provide refunds to all Massachusetts customers who paid early termination fees after downgrading their service or being involuntarily disconnected by Comcast between January 2015 and March 2016. The company will also forgive any outstanding unpaid early termination fees and late fees that Massachusetts residents incurred between that time period.

Customers who are eligible should receive checks within 60 to 90 days.

Under the settlement, the company will also have to change its practices to improve disclosures provided to customers before they enter long-term contracts. Healey said Comcast fully cooperated with the investigation.

If you have any questions for Comcast, including whether you’re one of the affected customers, you can call their customer care team at 1-800-934-6489.

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