Just over half of all 911 calls require law enforcement. The rest require help from social services.
The Springfield Police department is implementing Scotland’s “Hub & COR Initiative” which allows the city to direct emergency calls to the proper agency.
“It was critically important for this program. So we talked about how a similar program was working in Chelsea, and other parts of the state,” said State Representative Angelo Puppolo Jr. “It’s time to move the program here, to Springfield, and we were able to convince them through, I think, hardcore facts.”
Puppolo Jr. was instrumental in securing $25,000 from the state and Springfield Mayor Domenic Sarno, who matched it. The $50,000 will fund an administrative assistant who will track the Scottish program’s success.
HUB & COR is an international approach to policing. The mission of the program is to have an approach for community problems before they become policing issues.
In 2015, Mayor Sarno and Police Commissioner Barbieri traveled to Chelsea to meet with Chelsea Police and representatives from Canada, where both departments are tracking each other’s success.
“We’d much rather go in without lights and sirens, with a plan, with our providers. We only have a limited role in this whole thing. It’s the providers that are really giving a relief to the individual, so they’re not in crisis,” Sergeant Brian Elliott of the Springfield Police Dept. told 22News. Community partners include Mental health services, Red Cross, and youth services and others.
Under Hub & COR, officials meet twice a week to identify those in need, and also keep a record of what’s working.