BOSTON, Mass. (WWLP)– Governor Charlie Baker has directed the Department of Public Utilities (DPU) to issue an Order prohibiting investor-owned utility companies from shutting off gas, electric, and water utility service to any customers for failure to pay a bill or a portion of a bill until the State of Emergency is lifted or the DPU determines otherwise.
The announcement is in addition to the DPU’s March 13 moratorium requesting utility companies to not shut off gas and electric service to state residents. The new order will expand the moratorium to include any investor-owned utility customers, including industrial, commercial, and small business customers, during the State of Emergency.
The Order also prohibits investor-owned utility companies from sending communications that threaten to shut off gas, electric, or water service to any of their customers for failure to pay a bill or any portion of a bill the Companies issued to a customer. Any company that fails to comply with these orders may be assessed penalties of up to $1 million per violation.
Additionally, on March 13, the DPU formally requested that that residential competitive electricity suppliers and licensed electricity brokers cease door-to-door marketing activities to ensure that proper risk management protocols have been taken to prevent the spread of COVID-19, prioritizing the health and safety of both consumers and any agents conducting marketing efforts.