Chuck E. Cheese’s national management to assess issues at NY location

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AMHERST, N.Y. (WIVB) – After a fight between two Chuck E. Cheese’s employees at the Harlem Road location on Saturday, the company’s operating officer is spending the next few days in western New York to identify and assess what the restaurant’s issues are, according to Brian Kulpa, Amherst town supervisor.

An incident resulted in one employee having minor injuries and another being fired, according to police. The fired employee returned hours later with two unknown females and confronted the other employee, leaving her with minor injuries and bruises.

Today, Chuck E. Cheese’s parent company, CEC Entertainment inc., is releasing it’s first statement since the Saturday incident. 

“We are aware of a physical altercation that took place on June 9 at our Amherst, NY location between two employees, one being a minor. No guests were involved and the instigating employee was terminated immediately. The safety of our guests and employees is our number one priority and we will continue to work closely with the community to ensure a safe environment for families.” 

Another incident occurred in April when a brawl involving at least 15 people was caught on camera. The video went viral, showing kids fighting kids and adults.

“There obviously are some operational issues over there, and some problems with the way they operate this facility,” Kulpa said. “Nobody has this bad of luck, it’s not just luck based.”

Kulpa said the location renewed its gaming license a week ago under many conditions. It decreased the size of its party room from 293 to 190, secured the parking lot, and improved its cameras to higher definition.

The restaurant also has to add another security officer from January to April and increase security during peak times, which are weekends and holidays.

Kulpa said he isn’t sure what measures the restaurant has taken since the fight.

He said he is putting the store on notice and wants to start the process of revoking the store’s gaming license. He said he can’t make that decision without the town board.

There’s a 10-day notice period, according to Kulpa. He expects to have Chuck E. Cheese’s representatives return in July, and the license would then be brought to a town vote.

Revoking the license would not shut the restaurant down entirely, Kulpa said.

If the license is revoked, the company would not be able to run an arcade in the building, according to Kulpa. The business has a state liquor license, and can still operate — except for the arcade.

Kulpa said he thinks there are problems in the store’s system and “high-magnitude changes” need to happen.

“We’re talking about some big, fundamental changes in the Town of Amherst — Niagara Falls Blvd, the Boulevard Mall, the Northtown Plaza,” Kulpa said. “Here we are talking about Chuck E. Cheese’s again for the second time in six months that I’ve been in office. It’s exasperating.”

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