(WPRI) — HP is recalling more than 50,000 batteries for Notebook computers and mobile work stations due to a risk of injury or fire.
According to the Consumer Product Safety Commission (CPSC), the lithium-ion batteries inside the devices can overheat, which poses fire and burn hazards.
The CPSC said the batteries were sold with HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations. The batteries were also sold separately as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation and the previously mentioned products.
The computers and work stations were sold at retailers nationwide and online for between $300 and $4,000 from Dec. 2015 through Dec. 2017. The batteries sold separately cost $50 to $90.
HP has received eight reports of the recalled batteries overheating, melting or charring, including three reports of property damage totaling $4,500 and one report of a first-degree burn to a user’s hand.
According to the CPSC, consumers should visit the Battery Program on HP’s website to find out if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if it is included.
The batteries are not customer-replaceable but the company will provide consumers with a new battery and replacement services free of charge.
Anyone with questions can contact HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday.