Kohl’s to start accepting Amazon returns nationwide

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FILE – In this Friday, Nov. 27, 2015, file photo, shoppers push a cart of items as they leave Kohl’s in Corpus Christi, Texas. Kohl’s plans to close 18 stores, while pursuing new store formats including a foray into the outlet arena as the department store chain reinvents itself, the company announced Thursday, Feb. 25, […]

(WCMH) — Kohl’s stores across the country will soon be accepting unpackaged return items for Amazon customers nationwide. 

Accepted return items will include Amazon items without a label or box. 

This announcement comes following the 2017 partnership where Amazon and Kohl’s worked together to prepare the return pilot program. 

We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.

Items can be returned free of charge regardless of return reason and regardless of whether the items are packaged or unpackaged for shipping. 

Kohl’s will package and send all returned items to Amazon returns centers on behalf of customers. 

This newly refined program is set to begin this July in more than 1,150 Kohl’s stores across 48 states. 

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