An Oregon hotel is apologizing to a man after it had him escorted off the property even though he was a guest there.
He says that’s not good enough and is filing a lawsuit alleging racial discrimination.
The general manager of the Double-Tree Hotel in Northeast Portland says the incident Jermaine Massey caught on video “was unacceptable and contrary to our values, beliefs, and how we seek to treat all people who visit our hotel.”
“We are seeking the counsel of community leaders, and will engage a third-party to conduct a full investigation of the incident.”
Massey posted videos on Instagram showing a security guard at the hotel ordering him to leave.
Massey was a paid guest at the hotel at the time and says he was in the lobby late Saturday night talking on the phone with his mom.
The hotel called the police saying Massey refused to show them his room key or proof he was staying there.
Massey’s lawyer, Greg Kafoury, says that’s not true.
“We anticipate filing a lawsuit against Hilton DoubleTree and requiring them to answer the question they’ve so far refused to answer. Which is, why was this guy approached in a hotel lobby when he’s doing nothing more than talking to his mother on the phone? Why was he interrogated? Why was he ordered to leave on pain of going to jail?”
Officers escorted Massey off the property. No one was arrested.
According to the hotel, the employees involved in the incident have been terminated.
Double-Tree Portland also issued a statement, saying in part, quote “Our hotel is a place of hospitality, and their actions were inconsistent with our standards and values.”
CNN is reaching out to the two fired employees for comment.