Client Service Associate

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CHICOPEE, Mass. (WWLP) – As a Client Service Associate, you will work with a team of Account Executives to support the account management side of the business by providing strong customer support and executing various account management tasks/assignments/duties. This position is essential in nurturing and growing client relationships.


  • Oversee the development of Sales Proposals, Proof of Performance PowerPoint, Status Reports, Tasks Lists, Timelines and Client Presentations. Account Executives will provide direction and feedback.
  • Effectively communicate with internal teams (including: sales, production, finance) and external clients on performance and delivery of campaigns.
  • Execute and Launch campaigns on both tv and digital platforms.
  • Have strong understanding of marketing strategies, stations products, how products function, value proposition of products to clients and the synergy of products.
  • Entering and maintaining all orders in WideOrbit Traffic including electronic transfer and maintenance of orders.
  • Must also be proactive and contact clients for any potential developments related to all aspects of campaigns for both digital and television platforms.
  • Time Management and organization will be key for this position
  • Interact with co-workers, clients and the viewing public in a professional manner, both on the phone and in person.
  • Working in tandem with Account Executives will be an essential part of the role.
  • Mindful of the marketing industry- keeping team abreast of what is happening in the world of advertising
  • Communication – communicating with clients for daily business and providing exceptional client service support- thank you cards, recap to AE after meetings, follow up with clients, status report, time line for projects or deadlines for campaigns and execution of campaigns
  • Be able to meet deadlines and keep clients on task
  • Engage with AE as it pertains to the client. Understand and research client and sector be eyes and ears for what is trending or happening in industry.
  • Customer Service

Training and Development:

  • Comprehensive training, with ongoing career development and opportunities for future growth.
  • Learn industry-leading communication and sales techniques.
  • Train with top sales producers.
  • Learn software skills on WideOrbit Media Sales and WideOrbit.

Qualifications Requirements:

  • Ability to thrive in a fast-paced work environment, manage multiple projects, and tight deadlines.
  • Strong verbal and written communication skills are essential.
  • Excellent social, intrapersonal, and presentation skills.
  • Must be highly-focused, organized, and detail oriented.
  • Proficient in Excel, Outlook, Powerpoint, & Word
  • Must have an entrepreneurial mindset.


  • College degree OR relevant experience in sales, customer service, business administration, or related field.


EEO Statement: Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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